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Frequently Asked Questions (FAQ)
In our FAQ, you will find the answers to our most frequently asked questions.
General
Who is UltraServers?
UltraServers is a game server hosting platform within the Ultra brand, boasting more than a decade of experience in the hosting industry. We provide shared game servers with individual resource allocation, top-quality server hardware, and premium support. We innovate and strive to ensure our clients are cared for.
Is UltraServers free?
UltraServers is NOT a free service. However, during the alpha phase, we offered free game servers to alpha testers in exchange for their feedback. Free plans for testers expired on 1st November 2023.
Where are your servers located?
We currently support the US (East and West), Europe, Asia, and Australia. However, as the demand grows, we will expand our server locations to other parts of the world.
Do you offer Dedicated servers?
We do not currently offer Dedicated servers. We may offer such in the future if the demand is high.
Could you host or support X game?
Unfortunately, we can't support a game that we don't currently offer. However, please submit your request to https://feedback.ultraservers.com, as we continually strive to provide our clients with more choices.
Panel
How do I upload files larger than 1024MB?
To upload files larger than 1024MB in size, you must use the SFTP protocol instead of simply uploading the file via the File Manager. Go to for detailed instructions.
What is a reverse proxy?
A reverse proxy is a server that sits between a client and a web server (in other words, a middleman). It receives requests from the client and forwards them to the web server. The web server then sends the response back to the reverse proxy, which in turn sends it back to the client. This can be useful for load balancing, security, and caching purposes. Checkout Network - Reverse Proxy for detailed instructions on how to set up reverse proxies.
What is a subdomain?
A subdomain is a part of a larger domain. It is similar to a subdivision of a main website, with its own unique URL. For example, if the main domain is ultraga.me a subdomain could be sub.ultraga.me. This allows server owners to create a personalized URL. This is helpful for players as they can access the server via the URL instead of the IP address. Checkout Network - Subdomain for detailed instructions on how to create subdomains.
Billing
Do you offer a free trial?
No, but we offer a 7-day refund period from the day of your first server purchase. Read more about eligibility and see our Terms of Service for more details.
What are the payment methods offered?
- PayPal.
- Credit/Debit card with PayPal as the secure processor.
- Stripe (This must be supported in your card issuer's country; PayPal is the recommended alternative). More info can be found here.
How do I upgrade my server?
You can upgrade your server directly from the Panel by following this guide Upgrade / Downgrade Game Server
I want to pay automatically via PayPal. How can I do that?
During the payment process, you will be given the option of a payment method. Select Pay with PayPal and authorize the payment by logging in to your PayPal account. More info can be found in the Set up a PayPal Subscription guide.
Regarding the pre-approved payment subscription, this agreement is between you and PayPal. If you cancel your UltraServers server plan, you must also cancel your pre-approved payment subscription set up with PayPal. More info can be found here.
Any overpayments resulting from this will be non-refundable and automatically applied to the credit balance of your account.
What happens if I don’t pay my invoice?
If payment has not been made before the invoice due date, your UltraServers’ plan will be suspended 48 hours after the due date has been reached. A 12-day grace period will be provided before a suspended service is terminated. Once termination is executed, all data will be permanently deleted.
Minecraft
How do I share my Minecraft logs?
Logs can be safely shared using the mclo.gs website. It will remove any sensitive and personal information from the logs before giving you a link to share. Go to Share your Minecraft Server Logs for detailed instructions.
How can I create/restore a backup of my Minecraft server?
Backups can be created from the Backups tab on the panel. We create system backups automatically which you can restore from.
How do I OP myself in Minecraft?
To op yourself, type op <name> in the server console. For more information, see OP Yourself on your Minecraft Server.
How do I change op-color in Minecraft?
To change the op-color, see Change the OP-color.
If you require further assistance, you can open a support ticket here.
Feedback and suggestions can be submitted here or further discussed on our Discord server.
- Frequently Asked Questions (FAQ)
- General
- Who is UltraServers?
- Is UltraServers free?
- Where are your servers located?
- Do you offer Dedicated servers?
- Could you host or support X game?
- Panel
- How do I upload files larger than 1024MB?
- What is a reverse proxy?
- What is a subdomain?
- Billing
- Do you offer a free trial?
- What are the payment methods offered?
- How do I upgrade my server?
- I want to pay automatically via PayPal. How can I do that?
- What happens if I don’t pay my invoice?
- Minecraft
- How do I share my Minecraft logs?
- How can I create/restore a backup of my Minecraft server?
- How do I OP myself in Minecraft?
- How do I change op-color in Minecraft?