Terms of Service

1. Overview

1. These Terms of Service (Terms of Service) create a legal agreement between you (the customer or user) and UltraServers, the services provider. The Terms of Service apply whether you are (i) paying UltraServers for services, (ii) someone who contributes to the service fees of one of Ultraserver.com’s customers, (iii) a non-paying customer, (iv) a partner, (v) a user of our services, or if you are merely browsing our site. From now on, we may be referred to as “UltraServers”, "we", "us", or other first-person pronouns; we may refer to you as "customer", "client", "user", "partner", or other second-person pronouns.
2. UltraServers offers game server plans and additional services. This agreement may refer to our "products", "offering", "services", "plans", , "game servers", or "slot" to mean the same.
3. These terms govern your use of UltraServers services independently of any other agreement. Unless otherwise expressly agreed in writing with UltraServers, any supplementary agreements between UltraServers and the customer include these Terms of Service. If a supplemental agreement between UltraServers and the customer contradicts any aspect of the terms outlined herein, the supplementary agreement shall take precedence.
4. You may only purchase the services if you are of legal age to form a binding legal contract with UltraServers. You must not be prohibited from receiving services under the laws of Singapore or the country where you will be using the Services. The most recent version of the Terms of Service will be available at https://docs.ultraservers.com/terms-of-service.

2. General Terms of Service

1. These Terms of Service become effective when you first access UltraServers services and persist until you cancel all services or the services become terminated for any reason.
2. All actions using UltraServers resources, whether authorized or not, reflect on the customer. The customer is obligated to comply with all outlined Terms of Service.
3. The customer is responsible for ensuring their credentials are suitably secured. UltraServers has no liability if your account becomes compromised with weak email security or by sharing your account credentials with friends, family, or any third person.
4. The customer must use a valid, active, non-temporary email address when signing up. Accounts with invalid or temporary email addresses will be terminated.
5. You are responsible for setting up sub-user accounts and should only provide access via sub-user accounts to trusted parties. Sub-users are subject to the same terms and conditions as the primary account holder, but the primary account holder remains solely responsible for their service.
6. You agree not to attempt to exploit any flaws in hardware, software, network, or any other component of the service. If you identify a flaw or vulnerability, you must alert UltraServers as soon as possible so that we can continue to secure the service for everyone.
7. Customers, sub-users, partners, and all other service users must not attempt or be involved in attacks on our service. Attacks include DDoS attacks, network scanning, ethical hacking (unless agreed in writing first), bypassing service limits, attempts to gain access via brute force attacks, phishing, spoofing, or otherwise circumventing authentication or authorization mechanisms.
8. You must treat staff, partners, customers, and other users respectfully. In return, UltraServers will treat all service users with respect. Any person who is excessively rude or disruptive will be at risk of a ban from UltraServers.
9. The resale of any UltraServers service must adhere to our Terms of Service. UltraServers will not support or communicate in any way with anyone purchasing from a reseller. It is the responsibility of the account owner to provide support for their resale customers.
10. UltraServers reserves the right to alter prices, storage quantities, network rates, network volumes, RAM allocation, computational capabilities, hardware, software, and the network providers of all services at our commercially reasonable discretion. UltraServers provides no warranty to the nature of future changes that may become necessary, and shall not be held liable for any loss or harm this may cause.
11. We reserve the right to amend the Terms of Service when necessary. Continued use of our services depends on the customer following all terms.
12. Any customer who fails to adhere to the Terms of Service may be subject to a permanent ban and will not be eligible for a refund for any remaining service time.

3. Payments

1. You can open an account using a single currency. You cannot change the chosen currency once you have opened an account. Instead, you may open a separate account for each currency required. Accounts are not linked, and UltraServers cannot transfer funds or fees between accounts.
2. UltraServers sets its prices in each currency. UltraServers does not convert prices dynamically based on real-time market exchange rates. You will be responsible for all exchange fees if you select a currency that differs from your card provider's standard currency.
3. Invoices are generated seven days before the due date. Customers may decide to pay their invoice at any time before the due date.
4. We will send payment reminders and warnings about imminent suspensions and terminations to the account owner's registered email address.
5. The customer is responsible for ensuring that their billing information is accurate and up to date. Invalid or expired payment details could result in the suspension of your service.
6. UltraServers will consider an invoice as paid when our payment providers have notified us that the payment was successful and the funds are in our account. Using PayPal e-checks or other non-instant mechanisms may delay payment that result in the suspension of your service.
7. UltraServers reserves the right to suspend your service if your payment hasn’t reached us by the end of the due date day. A suspended service is inaccessible to the customer.
8. UltraServers, at our sole discretion, will typically apply a 48-hour grace period for late payments before suspending the service.
9. UltraServers operates using Central European Time (UTC+1). 00:00 CET is considered the start of a new payment day.
10. If you pay the outstanding invoice on a suspended service, UltraServers will automatically reactivate the suspended service within 30 minutes.
11. Suspended services will automatically terminate after seven days. A terminated service is not recoverable. UltraServers systems will automatically and permanently delete all data and backups connected to the terminated service.
12. If you pay the outstanding invoice on a terminated service, UltraServers cannot reactivate or restore the service, as our systems will have already permanently deleted it. Instead, we will add the invoice balance to your UltraServers credit.
13. If you decide to renew a terminated service, it will be at the current published price; your entitlement to any protected prices and discounts ended with the termination.
14. Any overpayments due to incorrect PayPal subscriptions or user error are only refundable at the sole discretion of UltraServers. If UltraServers agrees to a refund, we will refund the overpayment to the customer's UltraServers credit.
15. Customers may use their UltraServers credit to pay the balance of future invoices.
16. When UltraServers agrees to a refund via the original payment provider (e.g., Stripe or PayPal), we reserve the right to deduct any fees we incur from the balance to be refunded.
17. Payments and overpayments made more than 90 days in the past will be deemed accurate, agreed, and non-refundable.
18. UltraServers account credit is non-refundable and non-transferable.

4. Price Changes

1. If it becomes necessary to increase service prices, we will inform our customers at least 30 days before the new price becomes active.
2. UltraServers will never change prices during a billing term; any new fees will be due at the start of the following agreed billing period.
3. At our sole discretion, we may freeze the service prices for existing clients so they are immune from any price increase on their current service(s).
4. Over time, UltraServers may introduce new services. These new services may be cheaper or more expensive than our current services. The customer is responsible for choosing the best service for their budget.

5. Promotions

1. UltraServers may offer discount coupons from time to time. The coupon entitles the customer to a discount on the published prices; it should not be confused with an entitlement to a fixed price in perpetuity,
2. UltraServers may start and end promotions at its discretion. Promotions are subject to stock availability; therefore, it may sometimes be necessary to end promotions earlier than advertised.
3. We may offer discount coupons for all services, a specific service, or ancillary service(s).
4. UltraServers promotional coupons may entitle you to a discounted price for one month, three months, six months, one year, or the lifetime of the service purchased. We will publish the terms alongside the coupon.
5. Promotion prices are not transferable between services or accounts. If you decide to change your service by upgrading or downgrading, your promotional price will expire.
6. Promotional prices cannot be combined. You may only apply a single discount coupon to any service.
7. Any service suspended for non-payment may nullify your right to any promotion active on your account. At our discretion, you may need to pay the current published price.
8. We link promotional discounts to a service at the time of purchase. If a service or plan is upgraded, downgraded, changed, suspended, terminated, or abandoned, your entitlement to the discount expires.
9. For trial services or any other free offering, UltraServers reserves the right to monitor service usage to avoid abuse of free resources.
10. Unless explicitly stated otherwise, promotional discount coupons are one use per client. Abuse of discounts through duplicate accounts will be monitored and terminated.

6. Refunds

We want to ensure customers are happy with the service they purchase from us. Please contact us if you experience any difficulties; we will gladly help.

If you are still unsatisfied with the service, you can request a refund if you meet our simple eligibility criteria.

1. ELIGIBILITY GUIDELINES
1. You must be a new client and have purchased your first service from UltraServers.
2. You request the refund within the first seven days of purchase.
3. Refunds must be explicitly requested via the Support Ticket System, separate from your cancellation request.
4. If you purchase multiple services from us, you are allowed a one-time refund of one service only.
2. REFUND CALCULATION

If you are eligible for a refund, we will calculate the refund as follows;

1. Within the first seven days of your first service purchase - full refund.
2. After seven days of your first purchase, or for subsequent purchases at any time - no refund.
3. REQUESTING A REFUND
1. To start with the refund process, you must first cancel your service. To do this, please follow our Cancellation Request Guide.
2. You must choose the cancellation type Immediate.
3. We would love to know what went wrong and how to improve, so please provide us with your feedback as part of the cancellation request.
4. Open a Support Ticket to contact us for your refund. Our staff manually processes refunds on request.
4. EXCEPTIONS FOR REFUND
1. Overpayments created more than 90 days in the past.
2. UltraServers credit balances.
3. For services terminated due to a violation of our Terms of Service.

7. PayPal-Related Policies

1. PAYPAL SUBSCRIPTIONS AND OVERPAYMENTS
1. The customer is responsible for canceling their PayPal subscriptions. Please ensure you do not have unintentional duplicate pre-approved agreements with UltraServers.
2. Customers must cancel their PayPal subscription(s) should they no longer require services with us.
3. Our billing system automatically applies overpayments to the customer's UltraServers credit balance.
4. Refunds on overpayments will be eligible for up to 90 days only.
2. CHARGEBACKS & PAYPAL DISPUTES
1. When opening a service with us, you agree to contact us first regarding any issues.
2. Using a PayPal dispute or a chargeback to revoke funding from us forcibly violates our Terms of Service.
3. Customers who violate these terms will not be eligible to purchase any services from UltraServers in the future.
4. UltraServers reserves the right to disclose any held information to our payment processors in response to chargebacks and disputes.

8. Service Suspension

UltraServers reserves the right to suspend any and all services provided to the customer without prior warning and liability if:

1. The customer fails to pay any outstanding fees by the end of the current billing period.
2. The customer's actions affect the performance or enjoyment of other customers' service due to failure to comply with our Terms of Service, Fair Usage, or for any other cause.
3. A customer does not respond promptly to any concerns raised or does not otherwise cooperate with any necessary investigations.
4. We receive a correctly served order from law enforcement agencies in relevant jurisdictions.
5. UltraServers reserves the right, in exceptional cases, to request reasonable payment to cover any lost fees during the suspension period before agreeing to unsuspend a customer.

9. Service Termination

UltraServers reserves the right to terminate any or all services provided to the customer without prior warning and liability if:

1. The service has been suspended for seven or more days.
2. The customer repeats behavior that has previously led to suspension.
3. If the customer, successfully or otherwise, attempts to bypass any limitations imposed by the active service plans. For example, attempts to circumvent limits on RAM, CPU cores, or any other quantitative feature.
4. The customer’s actions or behavior can reasonably be deemed a gross violation of our Terms of Service.
5. The customer has the right to terminate their service at any time if UltraServers fails to deliver the service as advertised and does not rectify any valid material failure(s) within 14 days of receiving written notice of the failure(s). You must notify us via the Support Ticket System.

10. Cancellations

1. Customers are entitled to cancel their service at any point in time. The cancellation request option is available in the Panel.
2. We offer “Immediate” and “At the end of the billing period” cancellations:
1. With “Immediate” cancellation, the service will be terminated and wiped within 24 hours without guaranteeing that any data will be recoverable.
2. “At the end of the billing period” cancellations will stop further invoices and reminders from being sent to the customer. Our systems will stop and delete the customer’s data and backup shortly after the current billing expires.
3. Customers are responsible for canceling automatic subscription payments via their chosen provider.
4. Payments made by the customer on a canceled service will only be refundable for 90 days from the payment date.
5. The customer must explicitly request a refund via the official support system - refunds are not automatic on receipt of a cancellation request.
6. Customers may only request their cancellation request to be removed by contacting us through our official support system.

11. Sharing and Reselling

1. Allowing public access to the UltraServers portal/Panel is forbidden. Any customer found enabling public access to any Panel service(s) will be asked to stop; failure to comply will result in account termination.
2. Hosting games for public consumption is allowed if the customer does not enable access to the portal or any other non-in-game feature.
3. Customers may offer restricted or full access to game server settings by setting up sub-user accounts. The customer must ensure they only provide sub-user access to trusted people. The customer must accept full accountability for sub-users actions.
4. Under no circumstances should a reseller claim or imply that they are endorsed, underwritten, or in any other way affiliated with UltraServers.
5. Resellers must ensure they and their customers do not negatively impact UltraServers' reputation.
6. Resellers are solely responsible for the UltraServers services they resell, including but not limited to:
1. Ensuring resold customers adhere to our Terms of Service.
2. Ensure that resold customers contact the reseller for all support and questions.
3. The reseller assumes accountability for all financial transactions and payments.
7. UltraServers obligations under these Terms of Service are with the account owner and do not transfer to other persons or organizations.
8. UltraServers will only engage with account owners, not sub-users or anyone else. Account owners must manage and support their sub-users, resold service customers, and anyone using the games hosted on their account or sub-user accounts.
9. Any reseller or customer of a reseller failing to adhere to the full Terms of Service may result in a suspension or complete termination of the reseller's services with UltraServers.

12. Fair Usage

1. UltraServers run on shared resources. Customers are responsible for ensuring that their activities do not negatively impact other customers’ experiences.
2. Customers must ensure that their resource consumption is within fair limits.
3. UltraServers may stop, without warning, any applications that negatively affect other customers and have the right to regain control of the abused resource from customers without prior notice.
4. In extreme scenarios, we may suspend or terminate a customer's service to ensure that other customers adhering to the rules have a positive gaming experience.
5. All customers agree not to interfere with other customers unfairly or maliciously such that other customers cannot receive the expected level of services.
6. “Fair limits” or “Fair usage” is defined as, but not limited to:
1. Customers ensure the efficient management of all allocated resources.
2. Customers reasonably consume server hardware, software, and network resources within the intended purpose of the service.
3. Customers refrain from deliberate actions that lead to resource abuse.
4. Customers take all reasonable steps to avoid negligent or unintended abuse of resources.
5. Customers do not abuse soft-limit resources, such as backup and database sizes.
6. Customers adhere to all Terms of Service.

13. Authentication

1. To access UltraServers services, customers need to log in / authenticate.
2. We may extend authentication to include third-party providers in the future.
3. UltraServers recommends using unique, secure passwords for your email account used to register with UltraServers.
4. For SFTP access, the customer must select a unique secure password. This password will not be visible once set. If forgotten, the customer must reset the SFTP password from the Panel.
5. Customers should not share SFTP passwords with anyone, as it will give complete access to all files stored on the game server.
6. Customers must ensure they log out of the UltraServers Panel after every visit unless the connected device is fully secured and inaccessible to others.
7. Under no circumstances should a customer stay logged in to the Panel on a shared, public, or non-exclusive device.

14. Support

1. Regardless of the plan purchased, we will provide the same level of professional support.
2. UltraServers will only support the primary account owner; sub-users and resold service users must route any issues or questions via the account owner, not UltraServers.
3. We only offer official support from the UltraServers Panel ticketing system. Other contact methods may incur delays and cannot be guaranteed to reach UltraServers.
4. Customers can ask for unofficial help via our company Discord Server server using the #community-support channel. The community (other customers) or support staff may answer general questions.
5. Some issues not requiring customer identity validation may be dealt with via our Discord Server server #create-ticket channel.
6. Support response times can be affected and degraded:
1. If the demand spikes beyond levels that we could reasonably predict
2. During global and regional holidays and events
3. If global or local communication outages adversely impact our ability to access services
7. UltraServers will assist the customer in resolving their issues to a reasonable extent. However, the customer must take responsibility for their set-up and configuration. UltraServers will not fully configure or install games, modpacks, plugins, proxies, or databases for customers.
8. UltraServers will not support customers who are using cracked software. Uploading or using cracked or unlicensed software together with our service is forbidden.
9. For some games, there are 10,000’s of modpacks and plugins. UltraServers cannot offer comprehensive support for so many options. UltraServers will request that the customer contact the developer or supplier for such help.
10. UltraServers offers guides and documentation on our official documentation site.
11. In addition, some guides are presented in video format via our official YouTube channel.
12. UltraServers may withhold support if you do not act upon the guidance and instructions provided by our official support team.
13. UltraServers will not be liable for errors, omissions, or damage caused by following support responses or using our written or video guides.

15. Databases & Storage

1. All plans provide a total of 10 MySQL/MariaDB databases and sufficient storage for a typical game server.
2. UltraServers do not set a hard limit on database size or file storage. However, UltraServers reserves the right under Fair Usage to limit the size or number of databases and storage soace at any time if the usage or storage needs are significantly greater than would be reasonably expected by a typical customer.
3. Customers may only use databases to enhance or enable in-game features. Databases must not be used for any other purpose, either publicly or privately.
4. Database connection strings must include a strong password.
5. UltraServers shall not be held liable for any data loss or corruption. The customer should ensure they take sufficient database and file system backups regularly.

16. Backups

1. The customer is responsible for ensuring the data/files on their service are always backed up and secure.
2. Any backup slots offered as part of our service are for our customers' convenience. You may backup games and game configurations to restore as required.
3. We strongly suggest backing up important information to a secure external cloud or other location. Our focus is to provide a great gaming platform rather than being a supplier of multi-redundant cold storage backups.
4. Drive failure can happen. UltraServers will use reasonable endeavors to recover data from failed drives but cannot guarantee success.
5. UltraServers accepts no liability for the loss of data.

17. Bandwidth Usage

1. UltraServers will not throttle or limit bandwidth usage for any service plan.
2. If UltraServers finds that the network is adversely affected by unusual customer activity, we will undertake further investigations. It may become necessary to take corrective action, including but not limited to suspending a customer's service(s).
3. If we believe excessive bandwidth usage is due to a customer's intentional or negligent actions, the customer may have their account suspended or terminated at the sole discretion of UltraServers.

18. Data and Uploads

1. All content uploaded to UltraServers is the customer's sole responsibility. Files uploaded should be for the sole purpose of providing or enhancing the gaming experience.
2. Storing content, including files and databases, not for gaming use is prohibited.
3. All attempts to upload files or data that enable the following features are prohibited:
1. Hacking or network sniffing tools
2. Spamming tools
3. E-mail servers
4. Botnets
5. Phishing
6. Fraudulent Gateways
7. Any form of pornography or sexually explicit content
8. Crypto mining tools
9. Peer-to-peer load balancers
10. Media Applications
11. Data-sharing Applications, including P2P and cloud service intermediaries
12. Hosting of websites or publicly accessible links to content not directly associated with enhancing the gaming experience
13. VPS hosting
14. VPN hosting
15. Remote access clients or servers
16. SSH clients or servers
17. Cracked or unlicensed software
18. Any malicious content that could reflect poorly on UltraServers or our customers
4. The customer is responsible for data sent or received via the UltraServers infrastructure. Downloading, uploading, or distributing copyrighted materials or cracked software is strictly prohibited.
5. UltraServers offers links to game server software and enhancements or add-ons (e.g., modpacks and plugins). While UltraServers carefully selects the source of such software, we cannot guarantee that the software is suitable for purpose or free from malware.
6. Customers must ensure they only install or upload content from a trusted source. All uploads or installations from third-party sources, even if from an UltraServers offsite link, are performed at the customer's risk.
7. If the customer believes any uploaded content contravenes the Terms of Service via nefarious means they must prove to UltraServer's satisfaction that they were not responsible for the upload.
8. The customer is responsible for ensuring the safety of data stored on their UltraServers service. We offer no warranty or guarantee for any data stored on UltraServers or any paid or free backup service we provide. We recommend backing up important files to dedicated cloud hosts or another suitable secure location.

19. Cookies and Subprocessors

1. UltraServers wants to ensure transparency regarding how we collect, store, process, and share your data. Below, we detail our sub-processors, how we use cookies, and tracking methods to improve our services.
2. When we share necessary customer your information with third-party sub-processors, we remain responsible. We work very hard to maintain your trust when we bring on new vendors; we require them to enter into data protection agreements that restrict their processing of Users’ Personal Information.
3. When we engage with a new sub-processor who handles our Users’ Personal Information, remove a sub-processor, or change how we use a sub-processor, we will update these Terms of Service.
4. We use cookies of both session & persistent cookies.
5. Session cookies remain in your browser during your browser session only, i.e., until you leave the website or the session expires.
6. We further classify cookies into the following categories:
1. Strictly Necessary & Security. These cookies are required for our website to function and cannot be disabled. We also use them to make your interactions with our services faster and more reliable and to avoid attacks such as cross-site scripting.
1. __Host-next-auth.csrf-token Type: Session Used to help protect all authenticated requests against XSS attacks
2. __Secure-next-auth.callback-url Type: Session Used to return a newly logged-in user to the initially intended URL.
3. __Secure-next-auth.session-token Type: Persistent Max Age: 7 days Used to authenticate a user as they navigate the main website and Panel. Additionally, it is used to facilitate authorization for actions within the Panel.
4. __stripe_mid Type: Persistent MaxAge: 1 year Used to help us identify and prevent fraudulent transactions.
5. __stripe_sid Type: Persistent MaxAge: 30 minutes Used to help us identify and prevent fraudulent transactions.
7. Performance & Analytics. These cookies allow us to count visitors and traffic sources to evaluate and enhance our site’s performance. They help us understand the most and least prominent pages and see how visitors navigate the website. All information obtained by these cookies is aggregated and hence anonymous. With these, the quality of our services is calculated and evaluated.
1. _ga, gatgtag, and _gid: These cookies are associated with Google Universal Analytics, which is used to identify specific users by assigning a randomly generated number as a client identifier and throttle the request rate. These are used to evaluate visitor, session, and campaign data for analytics reports.
2. __utma, __utmb, __utmc, __utmt, and __utmz: These cookies are set by the Google Analytics service, which helps us understand how visitors interact with our websites, creating a better experience for our visitors. They are used for features, such as determining new sessions and visits and distinguishing between users and sessions.

20. Data Handling

At UltraServers, we collect the minimum amount of information from you necessary to maintain our records and provide the services you expect from us.

The UltraServers team is also well-trained to handle your data with the utmost privacy and security in mind. We must observe strict rules, including using strong credentials and multi-factor authentication.

All the payment processing will be entirely handled by our payment processors, meaning that none of your financial information will be stored by UltraServers, aside from the user’s payment history and their respective transaction IDs.

EMAIL

Uses:

• Serve as your login to Panel and primary identifier for the UltraServers team.
• Point of contact for UltraServers.com service announcements.
• Used for signup and login validation.

Collection:

• The user provides this during signup.

Storage:

• WHMCS = Cleartext
• Pterodactyl = Cleartext

Access and Reasons for Access:

• User.
• UltraServers team : This is for contacting the user for support or any service announcements.

Retention:

• Indefinite.

FULL NAME

Uses:

• Identify user so UltraServers know how to address the user in communications.

Collection:

• The user provides this during signup.

Storage:

• WHMCS = Cleartext
• Pterodactyl = Cleartext

Access and Reasons for Access:

• User
• UltraServers team

Retention:

• Indefinite

DISPLAY NAME

Uses:

• Identify user in the Panel.

Collection:

• The user provides this during signup.

Storage:

• Upstash = Cleartext

Access and Reasons for Access:

• User
• UltraServers team

Retention:

• Indefinite

COUNTRY

Uses:

• This is to compute taxes that apply to the user's country of their choosing.

Collection:

• The user provides this during signup.

Storage:

• WHMCS = Cleartext

Access and Reasons for Access:

• User
• UltraServers team

Retention:

• Indefinite

SFTP PASSWORD

Uses:

• Access SFTP file storage of server on UltraServers.com Panel.

Collection:

• The user provides this during creation of a game server.

Storage:

• Pterodactyl = Hashed

Access and Reasons for Access:

• User

Retention:

• Indefinite

IP ADDRESS

Uses:

• For security reasons, including blocking repeated login attempts.

Collection:

• Automatically collected during the login process.

Storage:

• Upstash = Cleartext

Access and Reasons for Access:

• UltraServers.com team for auditing login attempts and support.

Retention:

• Indefinite

PAYMENT PROCESSING

PAYPAL

Uses:

• Serves as one of UltraServers.com payment gateways.

Collection :

• Payment processing is done entirely by PayPal. The only data that is saved in WHMCS under the user's account is the PayPal Transaction ID.

Storage:

• WHMCS = Cleartext (PayPal Transaction ID).

UltraServers.com Sales Team:

• The UltraServers.com Sales Team may verify the user's information with Stripe as part of our sales process.

Retention:

• Indefinite

STRIPE

Uses:

• Serves as one of UltraServers.com payment gateways.

Collection:

• Payment processing is done entirely by Stripe. The only data that is saved in WHMCS under the user's account is the Stripe Payment ID, Hash, Card's last four digits and expiry.

Storage:

• WHMCS = Cleartext (Stripe Transaction ID).

UltraServers.com Sales Team:

• The UltraServers.com Sales Team may verify the user's information with Stripe as part of our sales process.

Retention:

• Indefinite

COMMUNITY ENGAGEMENT AND SUPPORT

1. UltraServers has a Discord Server that we use to communicate with customers.
2. There is no link between the data entered into Discord and any data collected by UltraServers.
3. Customers must review and adhere to Discord’s policies and terms. Their privacy statement may be found here Discord Privacy Policy
4. Customers are responsible for the information they share on Discord.
5. UltraServers will not purge personally identifiable information from Discord if or when a Customer leaves UltraServers.
6. We will enforce all conduct clauses within these Terms of Service for communications via our Discord Server.

21. Account and Sensitive Data Removal

1. You may request to change your email address via the official support at Support Ticket.
2. Due to our fiscal responsibilities, we cannot remove your UltraServers financial account data. We can completely replace your personal information from your account with randomized details and set a null email.
3. You must request data removal by opening a support ticket from the Panel.

22. Display Names and Server Names

Customers must ensure their display, server, and discord names will not offend other customers, partners, or support staff. You must avoid names based on the following characteristics, as they could offend:

1. Race
2. Biological gender and preferred gender identity
3. Disability
4. Sexual orientation
5. Religion
6. Nationality
7. Curse words or anything that could reasonably be considered offensive.

This proceeding clause covers all languages, not only English.We will remove without warning any name that explicitly breaks this rule or a name that is formatted to imply a word that meets the above criteria. Persistent attempts to contradict this rule could result in your service being suspended or terminated, or us banning you from our Discord server.

23. Privacy

1. NOTICE
1. We let you know when we collect your personal information.
2. We let you know what purposes we have to collect and use your information, with whom we share that information, what restrictions, and what access you have to your data.
2. CHOICE
1. We let you choose what happens to your data. Before we use your data for a purpose other than what you have explicitly agreed, we will let you know and get your permission.
2. We will provide you with reasonable mechanisms to make your choices.
3. ACCOUNTABILITY FOR ONWARD TRANSFER
1. If needed, we share only the amount of data with our third-party vendors as is necessary to complete their transactions.
2. Our payment processors handle all payment information; we do not store this information on our service.
3. Under no circumstances do we sell your data to third parties.
4. Our payment processors only send us verification of payment status.
4. SECURITY
1. We will protect your personal information with all reasonable and appropriate security measures.
5. DATA INTEGRITY AND PURPOSE LIMITATION
1. We only collect your data for the purposes relevant to providing our services to you.
2. We collect as little information about you as we can unless you choose to give us more.
6. ACCESS
1. You can always access our data about you in your UltraServers user profile. You may access, update, alter, or delete your information there.
7. RECOURSE, ENFORCEMENT, AND LIABILITY
1. If you have questions about our privacy practices, you can reach us via our official ticketing system or Discord server, and we will respond as soon as possible.
2. We will regularly audit our relevant privacy practices to verify compliance with our promises.
3. We require our employees to respect our privacy promises, and violation of our privacy policies is subject to disciplinary action up to and including termination of employment.
8. REQUESTS FOR INFORMATION BY AUTHORITIES
1. Customers agree that UltraServers may, without notice, contact the relevant legal authorities if there is a reasonable and in good faith belief that you have violated applicable laws and regulations.
2. You agree that we may pass your information on to law enforcement authorities in such cases.

24. Security and Incident Response

1. Despite best efforts and audits, security incidents are inevitably part of online business. Customer security is essential to UltraServers. We are fully committed to service security and that of our customers.
2. We maintain a culture of transparency and truthfulness, extending to our approach to reporting security incidents. UltraServers will take the following actions:
1. Close all connections to UltraServers servers or any other service that may be compromised to isolate the incident rapidly.
2. As soon as we receive a report or discover any incident, we will publish it on our communication channels as quickly as possible, including our website, Discord server, and service status site.
3. We will also email the clients affected.
3. We assess partner and vendor security practices. We also make sure technical and contractual commitments are in place.
4. We use N+1, Tier 3 data center vendors with your availability and security.
5. We employ VLANS and military grade encryption to protect network-level protection from sneaking.
6. We implement enterprise-level DDoS protection with Data Packet’s DDOS shields..
7. UltraServers employs all reasonable measures to provide a safe and secure environment. Customers can help us in the following ways:
1. Avoid account sharing; do not share your account details with people you do not trust.
2. Only offer sub-user accounts to trusted people. Limit their permissions to the minimum required for them to perform their activities.
3. Notify UltraServers (support@ultraservers.com) if you notice any unauthorized use of or access to our platform through your account, including any unauthorized use of any passwords.
4. Enable two-factor authentication (2FA) on the email account you used to register so an unauthorized person cannot use any links that we send you for login purposes.

25. Complaints against Copyrighted Content

1. We understand that it is possible that customers inadvertently upload or use software or content without appropriate rights or licenses. In that case, if you are a copyright owner, you can contact us under the Digital Millennium Copyright Act of 1998 at support@ultraservers.com
2. We’ll respond to copyright infringement claims on UltraServers and take whatever action we think is appropriate, which may include removing the reported content or the termination of accounts of clients who repeatedly infringe.
3. We follow a straightforward procedure for this circumstance with the following steps:
1. Copyright Owner sends the report.
2. The copyright owner must initially investigate to confirm that they legally own the copyright of said software content and that our service’s content is unauthorized and infringing.
3. Identification of the copyrighted content you claim has been infringed, such as URL and further information that specifies the claim.
4. Include your email address so we can contact you.
5. Include the following statements:
1. “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
2. "I hereby state that the information in this notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
3. Include your legal name and digital signature.
4. Send to support@ultraservers.com
6. After review, we will notify the client through email and our official ticketing system.
7. We will give the customer 24 hours to remove the infringing content or access to our service from infringing software.
8. We will suspend their service if the customer responds within 24 hours.
9. We will only unsuspend the service when the customer contacts us and confirms they have resolved the copyright dispute, or the copyright owner revises or retracts the report.
10. UltraServers will contact the copyright owner within two business days once our customer completes the removal of infringing content or software.
11. The copyright owner must review the action taken by the client and renew or revise their report.
4. The customer can legally dispute the report if they believe it is inaccurate, or they can prove they have a legal right to the content or software.
5. The customer agrees to inform UltraServers if they raise a dispute with the reported copyright holder.
6. UltraServers will not act as an intermediary in any dispute.
7. UltraServers will terminate the services of any customer found to be repeatedly infringing on copyrighted content or software.
8. UltraServers will terminate the services of any customer who refuses to remove copyrighted content or software.
9. Within these terms, the customer and persons or company asserting copyright infringement agree that UltraServers will not be liable. UltraServers asserts that it acts as a common carrier only.

26. Partner Code of Conduct

1. Developers, content creators, influencers, or anyone else entering into an official partnership with UltraServers are subject to the terms of this agreement. Failure to abide by our Code of Conduct may result in the termination of the partnership.
2. While communicating via any medium with staff, customers, users, or other partners, the following behavior is prohibited:
1. Any form of discrimination, including, but not limited to that based on:
1. Race
2. Biological gender
3. Gender identity
4. Disability
5. Sexual orientation
6. Religion
7. Nationality
2. Any form of harassment, including, but not limited to:
1. The categories defined above
2. Sexual harassment
3. Gender identity
4. Disability
5. Threats or actual abuse, physical, mental or otherwise
6. Stalking
3. Any attempt to deceive customers via the concealment or impersonation of identity.
4. Threats of or actual physical, mental, or infrastructure/service abuse.
5. Any data collection not agreed upon by UltraServers.
6. Any data collection of non-anonymized data unless via explicit opt-in.
3. Ethicality, Commercial Confidentiality, and Reputation
1. All partners must ensure that all commercially sensitive information, provided in writing, verbally, electronically, or otherwise, will remain the property of UltraServers.
2. Partners will take all reasonable steps to ensure that the confidentiality and integrity of this information are not compromised.
3. At all times, partners agree to be professional and ethical.
4. Using the UltraServers or related brand identities to seek monetary, reputational, or any other gain or reward without explicit agreement from UltraServers is prohibited.
5. Wherever partners use their brand for promotional purposes alongside the UltraServers brand or identities, they must uphold the standards outlined herein.
6. No coercion, manipulation, false promises, misrepresentation, or misleading statements are allowed.
7. Using bots or boosting techniques that may mislead customers or service users is strictly prohibited.

27. Software & Service Updates

1. Any software provided with the Services may be updated or altered at any time. These changes are often to improve the quality of the services and fix problems. You agree to receive such updates.
2. We will provide notice of such updates and the presumed impact on our service in advance for all planned works. We will publish these notices on our Discord Server.
3. Unplanned work may need to be started without notice to ensure service security and stability. If we need to perform unplanned work, we will update customers on our Discord Server as soon as possible.

28. Hosting Locations

1. UltraServers may provide services in multiple locations.
2. The choice of locations may change from time to time.
3. We do not guarantee the availability of your preferred location.
4. In certain circumstances, adding or removing the locations offered may be necessary.
5. If it becomes necessary to move a customer from their allocated location, we will endeavor to discuss this with the customer 30 days prior to any move.
6. If this is not feasible for any or no reason, we reserve the right to move data and services to alternate locations.

29. Common Carrier

1. UltraServers and the customer agree that UltraServers solely acts as a common carrier in its capacity to provide services.
2. The customer agrees they are the publisher of any material or information and responsible for adhering to the Terms of Service.
3. The content distributed by customers is in no way reflective of UltraServers.
4. UltraServers does not filter or inspect the content the customer distributes using our service.
5. All material stored or distributed by the customer is considered publicly accessible.
6. UltraServers' distribution of content provided by customers does not express or imply approval of material by UltraServers nor confirm that the material complies with the Terms of Service.

30. Miscellaneous

Any notice under these Terms of Service may be e-mailed, delivered personally, or to other places as the parties may designate in writing. This section includes legal terms and conditions declared by UltraServers. UltraServers owns all legal rights, title, and interest in and to the Services, including any intellectual property rights that subsist in the services (whether those rights happen to be registered or not, and wherever in the world those rights may exist).

1. COMPLIANCE WITH LAW
1. Through this agreement, the customer accepts full responsibility and accountability for all the content and software stored on, downloaded to, or distributed from their Services with legal rights.
2. UltraServers reserves the right to consult with law enforcement agencies or other official authorities if any customer activity could be deemed illegal or of malicious intent.
3. The customer permits UltraServers to stop, start, pause, modify, update, or delete their services and games servers to modify files, including plugins, modpacks, databases, or any other asset stored at UltraServers to ensure the stable running of the service.
4. UltraServers will, to the full extent of the law, deal with threats and malicious written, verbal, or other communications.
2. CONTENT LICENSE
1. The customer retains copyright and all other rights they already hold in content stored on or distributed through services provided by UltraServers.
2. By storing or distributing content through services, you give UltraServers a perpetual, irrevocable, worldwide royalty-free, non-exclusive license to reproduce, adapt, modify, translate, publish, and publicly perform, publicly display and distribute said content using services.
3. The customer agrees that this license includes a right for UltraServers to make such content available to other companies, organizations, or individuals with whom UltraServers has relationships to provide syndicated services. The customer agrees to use such content in connection with providing those services.
4. UltraServers will, to the full extent of the law, deal with threats and malicious written, verbal, or other communications.
3. You understand that UltraServers, in performing the required technical steps to provide the services to our users, may:
1. The customer retains copyright and all other rights they already hold in content stored on or distributed through services provided by UltraServers.
2. By storing or distributing content through services, you give UltraServers a perpetual, irrevocable, worldwide royalty-free, non-exclusive license to reproduce, adapt, modify, translate, publish, and publicly perform, publicly display and distribute said content using services.
3. The customer agrees that this license includes a right for UltraServers to make such content available to other companies, organizations, or individuals with whom UltraServers has relationships to provide syndicated services. The customer agrees to use such content in connection with providing those services.
4. You understand that UltraServers, in performing the required technical steps to provide the services to our users, may:
1. Transmit or distribute your content over various public networks and in various media.
2. Make such changes to your content as are necessary to conform and adapt that content to the technical requirements of connecting networks, devices, services, or media.
3. You agree that this license shall permit UltraServers to take these actions. You confirm and warrant to UltraServers that you have all the rights, power, and authority necessary to grant the above license.
5. LIMITATION OF LIABILITY

UltraServers is not liable for the protection or privacy of any content transmitted through the Internet or any other network provider or services the customer may use.

6. INDEMNITY

Customer agrees to defend, indemnify and hold UltraServers harmless from and against any and all claims, obligations, losses, liabilities, and expenses (including reasonable attorneys' fees and costs) incurred by UltraServers arising from or due to claims made by third parties (including customers of the customer) for their actions.

7. FORCE MAJEURE

UltraServers shall not be liable to the customer for any failure of performance under these Terms of Service due to any cause or causes including, but not limited to, strikes, riots, vandalism, fires, inclement weather, third-party provider outages, cable cuts, power crisis shortages, acts of terrorism, and or uncontrollable acts of God, or other similar occurrences; any law, order, regulation, direction, action, or request of the Indian government or any other government (including provincial and local governmental agency, department, commission, court, bureau, corporation or other instrumentality of anyone or more of said governments) or any civil or military authority; national emergencies, insurrections, riots, wars; or strikes, lockouts, or work stoppages or other labor difficulties; failures, shortages, breaches, or delays.

8. NONDISCLOSURE

UltraServers and the customer shall use their best efforts to keep the provisions (including price) of all private agreements from the public, competitors, or others who may gain benefit from such knowledge unless required by law to divulge such information to regulatory authorities or unless required in connection with enforcing that party's rights hereunder.

9. RELATIONSHIP OF THE PARTIES

The parties intend that an independent contractor relationship will be created by these Terms, and that no additional partnership, joint venture or employee/employer relationship is intended – unless otherwise specific in a separate agreement.

10. WAIVER

Any party's failure to insist on compliance or enforcement of any provision of these Terms of Service shall not affect its validity or enforceability or constitute a waiver of future enforcement of that provision or of any other provision of these Terms of Service.

11. ATTORNEYS' FEES

If a legal proceeding is commenced to enforce or obtain a declaration of rights under these Terms, the prevailing party in such proceeding shall be entitled to recover its reasonable attorneys' fees and costs incurred in the proceeding from the non-prevailing party, as well as any reasonable attorneys' fees and costs that the prevailing party incurred prior to commencing the proceeding.

31. DISCLAIMER OF WARRANTIES

SERVICES PROVIDED BY ULTRASERVERS ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. ULTRASERVERS SPECIFICALLY DISCLAIMS ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ULTRASERVERS BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL OR INCIDENTAL DAMAGES, EVEN IF ULTRASERVERS HAS BEEN ADVISED BY THE CUSTOMER OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE. IF ULTRASERVERS SERVICE TO THE CUSTOMER IS DISRUPTED OR MALFUNCTIONS FOR ANY REASON, ULTRASERVERS SHALL NOT BE RESPONSIBLE FOR ANY LOSSES OF INCOME DUE TO DISRUPTION OF SERVICE DURING THE PERIOD OF DISRUPTION OR MALFUNCTION.

Without prejudice to the foregoing, UltraServers and its providers do not make any express or implied representation or warranty of any kind, including but not limited to: (i) the operation or availability of the service, or the information, content, and materials or products included therein; (ii) the uninterrupted or error-free nature of the Service; (iii) the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) the absence of viruses, scripts, Trojan horses, worms, malware, time bombs, or other harmful components in the Service, its servers, or in e-mails sent from or on behalf of the Company.

Some jurisdictions may not permit the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, and as such, some or all of the above exclusions and limitations may not be applicable to you. In the event of such non-applicability, the exclusions and limitations outlined in this section will be enforced to the maximum extent permitted by applicable law.

UltraServers is registered and regulated by Singapore law.

Questions about the Terms of Service? Contact us.

• Terms of Service
• 1. Overview
• 2. General Terms of Service
• 3. Payments
• 4. Price Changes
• 5. Promotions
• 6. Refunds
• 7. PayPal-Related Policies
• 8. Service Suspension
• 9. Service Termination
• 10. Cancellations
• 11. Sharing and Reselling
• 12. Fair Usage
• 13. Authentication
• 14. Support
• 15. Databases & Storage
• 16. Backups
• 17. Bandwidth Usage
• 18. Data and Uploads
• 19. Cookies and Subprocessors
• 20. Data Handling
• EMAIL
• FULL NAME
• DISPLAY NAME
• COUNTRY
• SFTP PASSWORD
• IP ADDRESS
• PAYMENT PROCESSING
• PAYPAL
• STRIPE
• COMMUNITY ENGAGEMENT AND SUPPORT
• 21. Account and Sensitive Data Removal
• 22. Display Names and Server Names
• 23. Privacy
• 24. Security and Incident Response
• 25. Complaints against Copyrighted Content
• 26. Partner Code of Conduct
• 27. Software & Service Updates
• 28. Hosting Locations
• 29. Common Carrier
• 30. Miscellaneous
• 31. DISCLAIMER OF WARRANTIES