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Request a Refund
This guide explains how to request a refund for an UltraServers game server, including which support department to use and what details to include in your request. UltraServers offers a 7-day refund period, so you have time to try the service before deciding.
See our Refund Policy for more information.
Submit a Support Ticket
- Refunds are requested by submitting a ticket from the panel, which gives the billing team a record of the request and the service it applies to.
- For detailed instructions, see Submit a Support Ticket.
- In the left-hand sidebar, click 1 Tickets.
- 2 Click the Billing & Accounts button. This routes your ticket to the billing team rather than to technical support.
- 3 Select the game server plan you want to be refunded for.
- 4 Write the refund request ticket using the template below.
Refund Request Template
- When writing your ticket, be clear and concise. Here is a template you can use for your refund request:
- 5 After filling in the template, submit your ticket. Our support team will review your request and respond accordingly.
Cancel Instead of Refunding
- If you no longer need the service but fall outside the refund period, or you only want to stop future billing, you can cancel instead by following Cancel a Game Server.
If you require further assistance, you can open a support ticket here.
Feedback and suggestions can be submitted here or further discussed on our Discord server.