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Request a Refund
At UltraServers, we strive to provide top-notch game hosting services and offer a 7-day refund period to give you plenty of time to try our service. If you find yourself needing to request a refund, this guide will walk you through the process step-by-step, ensuring that your experience is as smooth as possible.
Submit a Support Ticket
- To request a refund, you need to submit a ticket from the panel
- For detailed instructions, see Submit a Support Ticket.
- In the left-hand sidebar, press 1 Tickets.
- Set 2 Department to
Billing & Accounts. - 3 Next, select the game server plan you want to be refunded for.
- Then proceed to write the refund request ticket. Please use the below refund request template.
Refund Request Template
- When writing your ticket, it’s important to be clear and concise. Here is a template you can use for your refund request:
Department: Billing & Accounts
Subject: Refund Request
Dear UltraServers Support,
I am writing to request a refund for my server. [Briefly explain your reason for the refund].
Please find the details of my transaction below:
- Transaction ID: [Your Transaction ID]
- Payment Method: [Your Payment Method]
- Date of Purchase: [Purchase Date]
I would appreciate if you could process this request in a timely manner. Thank you for your assistance.
Best regards,
[Your Name]
Wait for a Response
- After filling in the details in the template, submit your ticket. Our support team will review your request and respond accordingly.
If You wish to just Cancel
- If you decide that you no longer require our services and just want to cancel, you can do so easily by following the instructions in Cancel a Game Server.
If you require further assistance, you can open a support ticket here.
Feedback and suggestions can be submitted here, or further discussed on our Discord server.