Request a Refund
At UltraServers, we strive to provide top-notch game hosting services and offer a 7-day refund period to give you plenty of time to try our service. If you find yourself needing to request a refund, this guide will walk you through the process step-by-step, ensuring that your experience is as smooth as possible.
Submit a Support Ticket
- Begin by visiting our comprehensive guide, Submit a Support Ticket.
- This guide contains all the information you need to submit a ticket.
Refund Request Template
- When writing your ticket, it’s important to be clear and concise. Here is a template you can use for your refund request:
Department: Billing & Accounts
Subject: Refund Request for plan #[Your Plan ID]
Dear UltraServers Support,
I am writing to request a refund for my server (ID: [Your Plan ID]). [Briefly explain your reason for the refund].
Please find the details of my transaction below:
- Transaction ID: [Your Transaction ID]
- Payment Method: [Your Payment Method]
- Date of Purchase: [Purchase Date]
I would appreciate if you could process this request in a timely manner. Thank you for your assistance.
Best regards,
[Your Name]Wait for a Response
- After filling in the details in the template, send your ticket. Our support team will review your request and respond accordingly.
If You Simply Want to Cancel
- If you decide that you no longer require our services and just want to cancel, you can do so easily by following the instructions in this guide.
If you require further assistance, you can open a support ticket here!
Feedback and suggestions regarding this article are welcome on our Discord server