Cancel a Game Server

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Cancel a Game Server

Whether you are wrapping up for now or plan to return later, cancelling your server is designed to be simple and stress-free. It allows you to manage your game server plan easily and on your terms.

If you are eligible as per our Refund Policy, you can Request a Refund

Do note, if you have a pre-approved PayPal payment subscription set up for your UltraServers game server plan. Make sure to cancel it by following the instructions provided here.

Access Panel

Login to the panel. See Access the Panel for instructions.
Enter your access credentials correctly to log in successfully.

Locate Plans

Next, locate the Plans tab on the left-hand navigation bar.
Click on the same to open the Plans list.

Locate the Specific Plan

Now, a list of all your game server plans will be revealed.
Click on the specific plan for which you want to submit a cancellation request.

Cancellation

On the plan details page, click on the Request Cancellation button.

Please enter a reason or give us feedback in the cancellation request description field.
And then, select the Cancellation Type from the drop-down.

Immediate: The game server plan will be cancelled immediatelly, usually within 24 hours of submitting the cancellation request.
End of Billing Period: The game server plan will be cancelled at the end of your current billing period, and no new invoice will be generated.

Finally, submit your request by clicking on the Request Cancellation button.

If you require further assistance, you can open a support ticket here.

Feedback and suggestions can be submitted here or further discussed on our Discord server.