Submit a Support Ticket

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Submit a Support Ticket

In this guide, we will show you can submit a ticket to our support team. You can also ask questions on our Discord server, as many of our staff and community support are happy to help.

Always search for information in our documentation before reaching out to our support team. Many questions are already answered in one of our guides.

Login to the Panel

Login to the panel. See Access the Panel for instructions.
Click the 1 Tickets tab on the navigation bar on the left hand.
Here, you can see your 2 previously submitted tickets, and you can also 3 Open New Ticket.

Submit a Ticket

To submit a new ticket, click the 3 Open New Ticket button in the top right corner.
Select the ticket department to which the ticket is being addressed.

Please fill in all the fields thoroughly to make the resolution easier for the support staff. Below, you will find a description of each priority level.

High - unusable or severely restricting usage
Medium - Restricting usage
Low - It doesn’t work reasonably as expected; general question

1 Enter the relevant ticket subject.
2 Select the correct ticket department.
3 Select the correct Plan.
4 Set a Priority level for the ticket.
5 Enter a detailed ticket message.
6 Attachments can be added here if required.
7 Click the Submit button to submit the ticket.

Wait for a Response

Once you have submitted your ticket, your resolution will be pending.
Once our support team has replied to your ticket, a notification will be sent to your email address.

If you require further assistance, you can open a support ticket here.

Feedback and suggestions can be submitted here, or further discussed on our Discord server.