Submit a Support Ticket

In this guide, we will step-by-step show you how to submit a ticket to our support team. You can also ask questions in our Discord server as many of our staff and community support are happy to help.

Always search for information in our documentation before reaching out to our support team. Many questions are already answered in one of our guides.

Access Dashboard

Go to the dashboard. If you don't know how to access it feel free to read this guide.
In the top menu bar, click Support.
Here you can see your previously submitted tickets, and can also submit a new ticket.

Submit a Ticket

To submit a new ticket, click the + Open New Ticket button in the top right corner.
Make sure you fill in all the fields are thoroughly to make the resolution easier for the support staff. Below you will find a description of each priority level.

High - unusable or severely restricting usage
Medium - Restricting usage
Low - Doesn’t work quite as expected, general question

Wait for a Response

Once you have submitted your ticket, your resolution will be pending.
Once our support team has replied to your ticket, a notification will be sent to your email address.

If you require further assistance, you can open a support ticket here!

Feedback and suggestions regarding this article are welcome on our Discord server